Malaysia Airlines - MH is Malaysian Hospitality

Malaysia Airlines Celebrates The Graduation Of French Speaking Cabin Crew

Read more Malaysia Airlines

My view, it is indeed a good move by Malaysia Airlines to be a real global player in the airline industries.

While it enhances customer's experiences, it is also providing the staff i.e. the cabin crew with the right skills to serve the french speaking customers [now even plans for German, Spanish and Arabic speaking passengers]. I personally view this as multiple pronged strategies for Malaysia Airlines and if this continues, MAS aspirations to be the best airline in Asia will be met and MAS is ready for Open Skies Agreement with any countries.

The strategies are ;

1. People development - providing the opportunities to the staff to enhance and upgrade their skills resulting them have a feeling of being appreciated by the management and company. This will improve sense of loyalty among the staff and provide them room to further grow with the company;
2. Enhancement to customers' satisfaction- naturally MAS will have repeat, loyal customers and translate into higher revenue;
3. Cost optimization - rather than recruiting native speakers directly, which may have cost impact on manpower cost, training the local staff apparently make more sense in terms of cost management;
4. Branding and positioning- it certainly and surely enhance MAS MH [ Malaysian Hospitality ] concept as a global carrier and ready to compete with other giants and established airlines like Singapore Airlines, Emirates and Qatar Airways.

On longer terms strategy, perhaps MAS shall also extend the requirement and encourage the staff to master at least 1 foreign language, especially the front desk staff who deals directly with the customers and on bigger scope, for the government to require school children to master at least 1 foreign language to provide a stream of resources and manpower who are ready to face a fierce globalization.

Shall Malaysia Airport Berhad who manage all the airports in Malaysia except Senai Airport emulate MAS moves ? [ KLIA have made announcement in multiple languages], how about to extend it further ? How about Immigration Dept and Eraman ?

I wish one day, when a passenger [ regardless of nationalities] decide which airline and airport to use, Malaysia Airlines and KLIA are the obvious choice and stand out from the rest.

DISCLAIMER: Notice :Opinions, stories , thoughts expressed are blogger's own and do not necessarily represent the views of the institution or the organizations by which the blogger is employed or any specific person who so ever, either dead or alive. Hi! I am a green e-mail! Unlike my brothers and sisters, my presence on the Internet does not harm our environment. Please go to greenscroll.org and help make the Internet green like me!

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Japan: Children's Village Fukuoka to accommodate unaccompanied children Over 100,000 children have been left homeless and thousands more have lost or been separated from their parents in the aftermath of the earthquake and tsunami in Japan. The Japanese Government have asked SOS Children’s Village Fukuoka, located in the south of the country, to care for as many vulnerable children as it can. We will offer a safe home for children for as long as they need it. Read more Sudan: Children evacuated after rebels storm Village Families at SOS Children's Village Malakal have been caught up in violent clashes between government troops and rebels in southern Sudan, with gunshots fired on the Village site. SOS families have been evacuated and although the fighting has now stopped, they will not return to the Village until it is completely safe to do so. SOS Children receives $5M pledge from HSBC HSBC have named SOS Children as a key partner for their Future First programme, pledging US$5M to tackle child poverty through education. Over the last four years, HSBC have supported 173 projects with SOS, and this additional investment will give even more children the chance of an education and a better future. Haiti: A new school for children in Port-au-Prince Eight brand new classrooms have been constructed for the additional 300 children who joined our SOS School Santo in Haiti following the earthquake last year. In an area where the majority of schools are too costly for most families, we are now providing a free education to over 800 pupils. Give the gift of motherhood this Mother's Day - 3rd April Worldwide, 5,200 SOS mothers provide love, care and attention for the 78,000 children living in our Children's Villages. This Mother's Day, instead of a traditional present, why not consider giving a gift that will help train SOS mothers to care for generations of children with no one else to turn to? Sign up to run for SOS There are places still available to run for SOS in the 2011 MBNA Chester Marathon on 9th October. We also need volunteers to cheer on our runners! Take part in what promises to be a world-class event through the beautiful medieval city of Chester. Read more Just who do you think you are? What sort of person are you and what does the SOS logo really mean? If you’d like to find out, there’s a quiz which will reveal all on our Facebook page. You may recognise yourself, or complain that it’s nothing like you whatsoever! Take the test Shafqat Amanat Ali performs live in concert for SOS The internationally acclaimed Pakistani singer Shafqat Amanat Ali will be visiting the UK on May 14th to perform exclusively for SOS Children in a concert at the London Marriot Hotel Grosvenor Square. The night will raise valuable funds for our projects in Pakistan. Read more Challenge yourself for SOS Children! Nikita, an enthusiastic SOS supporter, recently decided to organise a sponsored cycle ride in aid of SOS Children’s Village Bakoteh in The Gambia. After completing the challenge, she paid a visit to see how her efforts had made a difference. Read her story and be inspired! Read more Join us on Facebook and Twitter:

DISCLAIMER: Notice :Opinions, stories , thoughts expressed are blogger's own and do not necessarily represent the views of the institution or the organizations by which the blogger is employed or any specific person who so ever, either dead or alive. Hi! I am a green e-mail! Unlike my brothers and sisters, my presence on the Internet does not harm our environment. Please go to greenscroll.org and help make the Internet green like me!

10 tips for job interview success

CareerBuilder.co.uk

Job search techniques change, the labour market changes and job descriptions change. But what more or less stays the same is the job interview. It's your chance to sell yourself. The first 30 seconds of a job interview are the most important - so if you want to be a cut above the rest you need to be on the ball. Rob Yeung, a business psychologist, maintains that an interview is all about the three Ps. "You need to prepare, you need to practise, and then, on the day, you need to perform."

Here are 10 tips for interview success.

1. First impressions count
Greet your interviewer with a smile and firm handshake. Give eye contact. Try to make small talk during the walk from the reception area to the interview room. Liz Anderson, a human resources manager says, "You have to sell yourself before you can sell anything else and the first 30 seconds are when the interviewer subconsciously makes decisions about whether they like you or not and whether you will fit into the team."

2. Be prepared
Re-read your CV and the job advert just before the interview. Do your research thoroughly: Look at the company web site or obtain literature. You may be asked about the salary you are after so make sure you research that as well.

3. Don't waffle Answer questions properly - even if you need a few moments' silence to collect your thoughts. Anderson advises, "It's better to say you need a minute to think about your answer rather than speak instantly and regret it afterwards."

4. Why should they hire you? Most job adverts will list qualities they're looking for - a team worker, a good communicator - so it's up to you to think of examples of how you can demonstrate these skills. Be ready to talk about your knowledge, experience, abilities and skills. Have at least three strong points about yourself that you can relate to the company and job on offer.

5. Be positive
Your interviewer will be thinking about what it would be like to work with you, so the last thing they'll want to hear is you talking about your boss or current colleagues behind their back. Interviewers like to see someone who enjoys a challenge and is enthusiastic.

6. Remember your body language
It is not what you say, but how you say it. During the interview, do not fold your arms and lean back or look to the floor! Sit upright and try to maintain good eye contact. Use your hands and lean forward when making a point. Many people cannot think and control their body language at the same time, which is why you need to prepare.

7. Expect the unexpected
Your interviewer may try to catch you off guard: A survey by OfficeAngels has revealed that 90 per cent of employers ask 'killer' questions in interviews. It is impossible to plan for every difficult question, such as "How would your colleagues describe you?" but try to appear relaxed and in control. Ask the interviewer to repeat the question if necessary but do not evade it. Hopefully you will not befall the fate of those job candidates at B&Q who were asked to dance to "Blame it on the Boogie"!

8. Develop rapport
Show energy, a sense of humour and smile. Jean Smith, a social anthropologist says: "It's infectious, being positive and enthusiastic." Ask your interviewer questions about themselves and any issues the business is facing.

9. Clarify anything you are unsure of If you are not certain what are meant by a particular question, ask for clarification. At the end, ask the interviewer if there is anything else he or she needs to know about. Do not be afraid to ask when you are likely to hear if you have been successful or not.

10. Remember your manners It is better to choose than to be chosen. Tell the interviewer why you are interested in the company and job opportunity. Ask them for a business card and follow it up by sending a "thank-you" e-mail or letter, saying how much you enjoyed meeting them and how interested you are. Take the opportunity to detail the key advantages you bring.

By following the three Ps - prepare, practise and perform, you can turn yourself into a candidate who would not look out of place on "The Apprentice."

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The most important from my personal experience are ;

1. Be honest and sincere and open up your heart. You shall have the vibe either positive and negative with the interviewers, and you can immediately tell whether " You've Got The Job ! " ;
2. Be yourself - because the words and body language will tell ;
3. Pray ! Pray ! Pray !...Incha Allah.


DISCLAIMER: Notice :Opinions, stories , thoughts expressed are blogger's own and do not necessarily represent the views of the institution or the organizations by which the blogger is employed or any specific person who so ever, either dead or alive. Hi! I am a green e-mail! Unlike my brothers and sisters, my presence on the Internet does not harm our environment. Please go to greenscroll.org and help make the Internet green like me!

Words that Sabotage Your CV!

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Alesia Benedict, CVGetInterviews.co.uk

Creating a winning CV is a feat of strategy involving focus, wording, design and content selection. To achieve a career marketing document that wins interviews, all areas of the strategy must be spot-on and consciously used in the most effective manner. One of the most common mistakes job candidates make when writing their CVs is not paying attention to strategy and word selection.
There are actually words that can have a detrimental impact on the effectiveness of the CV. When most job candidates write them, they don't consider word choice because they are primarily worried about getting down the basic information. Wording is critical and the wrong one can sabotage your CV.

The average agent and/or hiring manager sees hundreds of CVs from qualified candidates. CVs begin to look and sound the same to them. Here are some words and phrases to avoid:

Soft-skill descriptions
Job seekers feel they need to communicate their soft-skills to the employer because they believe they are the traits that make them unique, but this couldn't be further from the truth. Soft-skills are so common that recruiters pay no attention to them.

Phrases to avoid or severely limit:
- Excellent communication skills
- Strong work ethic
- Personable presenter
- Detail-oriented
Do not bore the reader to tears with these trite, overused and tired phrases. After all, no one will write that he/she takes long lunches, is lazy and argues a lot with peers. Hence, it is much more effective to write a description that is action-based and demonstrates these abilities rather than just laying claim to them. For example, rather than just stating you are an "excellent presenter," you could say "Developed and presented 50+ multi-media presentations to prospects resulting in 35 new accounts, totalling £300,000 in new revenues."
 
Age, health, appearance
Many seasoned job seekers are facing that scary time warp known as pre-retirement and fear age discrimination. They feel they can counter this perceived hurdle by giving a description of their age or health. But this can be death to a CV.
 
Phrases to avoid:
- Youthful
- Athletic
- Fit
- Healthy
- Mature

Additionally, unless specifically requested, there is no need to include personal details such as date of birth, marital status or whether you have children. This information is typically used to exclude candidates from consideration in the hiring process rather than include them. Unless the employer specifically asks, keep this information confidential.
 
Passive voice
Many people write in the passive voice because that is how we've been taught "formally" in school composition. The problem with the passive voice, however, is that it is just that passive! A CV needs to have punch and sparkle and communicate an active, aggressive candidate. Passive does not accomplish that.
Indicators of the passive voice:
- Responsible for
- Duties included
- Served as
- Actions encompassed
Rather than saying "Responsible for management of three direct reports" change it up to "Managed 3 direct reports." It is a shorter, more direct mode of writing and adds impact to the way the CV reads. On the flip side, whilst action verbs are great, don't overdo it.

I have actually seen:
- Smashed numbers through the roof'
- 'Electrified sales team to produce...'
- 'Pushed close rate by 10 per cent'

Take your time
A CV is a marketing document for your career just as a brochure is a marketing document for a product or service. Companies put careful thought and consideration into each and every word that goes into marketing copy and you should do the same in your CV. These words stand in your place with the employer and need to showcase you in a powerful way. In a perfect world, these things would not matter, but in the reality of job search today, they matter a great deal.  Be wise - stop and give some thought to the words you choose.

Last Updated: 18/03/2011 - 1:12 PM

  
Career Builder

DISCLAIMER: Notice :Opinions, stories , thoughts expressed are blogger's own and do not necessarily represent the views of the institution or the organizations by which the blogger is employed or any specific person who so ever, either dead or alive. Hi! I am a green e-mail! Unlike my brothers and sisters, my presence on the Internet does not harm our environment. Please go to greenscroll.org and help make the Internet green like me!

The 33 Strategies of War- Strategy # 2

No. 2- Do Not Fight The Last War

It is called  The Guerrilla -War-Of-The-Mind Strategy


"What often weighs you down and brings you misery is the past, in the form of unnecessary attachments, repetitions of tired formulas and the memory of old victories and defeats.You must consciously wage war against the past and force yourself to react to the present moment. Be ruthless on yourself; do not repeat the same tired methods. Sometimes you must force yourself to strike out in new directions, even if they involve risk. What you may lose in comfort and security , you will gain in surprise, making it harder for your enemies to tell what you will do. Wage guerilla war on your mind, allowing no static lines of defense, no exposed citadels-make everything fluid and mobile".

" The 33 Strategies of War ', pg 15, Robert Greene, Copyright Robert Greene and Joost Elffers,2006
 
DISCLAIMER: Notice :Opinions, stories , thoughts expressed are blogger's own and do not necessarily represent the views of the institution or the organizations by which the blogger is employed or any specific person who so ever, either dead or alive. Hi! I am a green e-mail! Unlike my brothers and sisters, my presence on the Internet does not harm our environment. Please go to greenscroll.org and help make the Internet green like me!

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